Legal

Terms of Service

Last updated 19 September 2026

1. Who we are

These terms govern your use of Vibra at vibra-pulse.com, including browsing events, member accounts, Pulse, perks, and ticket checkout.

The service is operated by V.O.F. HEAT ENTERTAINMENT (Vennootschap onder firma (V.O.F.)), trading as Vibra. Registered office: Bercylaan 111, 1031 KP Amsterdam, the Netherlands. KvK 42066099. VAT NL869551978B01. Contact: privacy@vibra-pulse.com. Full statutory details are on the legal notice.

In these terms, “we”, “us”, and “Vibra” mean V.O.F. HEAT ENTERTAINMENT. “You” means the person using the site or buying a ticket.

2. Accounts and Pulse

Creating an account is optional for browsing public events, but required for member features (Pulse, ranking, profiles, and similar). You must be at least 18. You confirm that the email you give is yours and accurate. We may refuse or remove an account that looks abusive or automated.

New members receive +50 Pulse as a welcome bonus. Pulse balances, levels, perks, and other product features may change as we improve the platform.

3. Tickets and payments

Event organisers list nights on Vibra and sell tickets through our checkout (Stripe). The organiser is the seller of the ticket. V.O.F. HEAT ENTERTAINMENT provides the platform and may charge a platform fee, shown separately before you pay. The total price, including taxes and any fee, is the amount charged at checkout.

You must be 18 or older to buy. Tickets are delivered by email (QR / PDF). You can pass extras on from Tickets if the product allows it.

No 14-day withdrawal for dated events. Tickets for leisure activities on a specific date or period are exempt from the EU cooling-off right (Consumer Rights Directive 2011/83/EU art. 16(l); Dutch Civil Code art. 6:230p). That means you cannot cancel a ticket purchase just because you changed your mind. If an event is cancelled or moved, the organiser’s refund or exchange rules apply; we will help pass those through where we can.

Chargebacks, fraud, and abuse may lead to cancelled tickets and closed accounts. Payment is processed by Stripe. We do not store full card numbers.

4. Emails and promotions

If you opt in, we may email you about Vibra — parties, perks, Pulse, and related offers. You can unsubscribe at any time via the link in those emails or by writing to privacy@vibra-pulse.com.

Marketing consent is separate from these terms. Our Privacy Policy explains how we process your email under the GDPR and Brazil’s LGPD.

5. Acceptable use

Do not misuse the site: no scraping, no injecting malicious code, no impersonation, and no spam. LGBTQ+ nightlife is the context of this product — harassment or hate is not allowed. Do not post illegal content. To report content, email privacy@vibra-pulse.com as described in the legal notice.

6. Intellectual property

Vibra, Pulse, H.E.A.T., logos, and site content belong to V.O.F. HEAT ENTERTAINMENT or our licensors. You may not copy or reuse them without permission, except as needed to use the public site. Event names, flyers, and organiser brands remain theirs.

7. Liability

We run the platform with reasonable care. Event nights, door policy, and ticket fulfilment are the organiser’s responsibility. The platform is provided as-is. We are not liable for delays, downtime, or emails that land in spam, except where we cannot exclude liability.

Nothing in these terms limits liability that cannot be limited under Dutch or applicable consumer law — including death or personal injury caused by negligence, fraud, and mandatory EU consumer rights.

8. Changes

We may update these terms. The “last updated” date will change. Continued use after an update means you accept the new terms for later visits. Material changes to how we email you will be described in the Privacy Policy and, where required, we will ask for consent again.

9. Governing law

These terms are governed by the laws of the Netherlands. If you are a consumer in the EU/EEA or UK, mandatory protections in your country of residence still apply — including GDPR rights in the EEA/UK and LGPD rights in Brazil. EU consumers may bring claims in the courts of their Member State of residence.